Privacy Policy

1. Introduction

Okatronic ("we", "our") is committed to protecting the privacy and personal data of our customers ("you", "your"). This privacy policy explains how we collect, use, store and protect your information.

2. Information We Collect

2.1 Personal Information

When you contact us, we may collect:

• Full name, email, phone number
• Company name, job title
• Shipping address (if applicable)
• Project information and technical requirements

2.2 Technical Information

We may collect:

• IP address, browser type
• Cookie and analytics data
• Log files about website usage

2.3 Technical Files and Documents

When you submit quote requests or design:

• Gerber files, BOM, schematic
• Technical specifications
• Other technical documents

3. How We Use Information

3.1 Purpose of Use

• Process quote requests and orders
• Communicate about projects and progress updates
• Send technical information, newsletters (with consent)
• Improve our services and website
• Comply with legal obligations

3.2 Marketing and Communication

We only send marketing emails with your consent. You can unsubscribe at any time.

4. Sharing Information with Third Parties

We DO NOT sell or rent your personal information.

We may share information with:

• Service Providers: PCB fabrication partners, component suppliers (only necessary information for orders)
• Cloud Services: Google Drive, hosting providers (with security measures)
• Legal Requirements: When required by law

5. Data Security

5.1 Technical Measures

• SSL/TLS encryption for website
• Encrypted storage for sensitive files
• Access control and authentication
• Regular security audits

5.2 Organizational Measures

• NDA with employees and partners
• Limited access - only necessary personnel
• Security training for team

6. Your Rights

You have the right to:

• Access: Request to view your data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of data (except when legally required to retain)
• Opt-out: Refuse marketing emails
• Data portability: Request export of your data

7. Data Retention

We retain information as long as necessary to provide services and comply with legal requirements:

• Contact information: Until you request deletion
• Project data: 3-5 years after completion
• Invoices, contracts: 10 years (per Vietnamese law requirements)

8. Cookies

The website uses cookies to:

• Remember your preferences
• Analyze traffic (Google Analytics)
• Improve user experience

You can disable cookies in your browser settings.

9. Children

Our services are not intended for people under 18 years old. We do not intentionally collect information from children.

10. Policy Updates

We may update this policy over time. Important changes will be notified via email or website notice.

11. Contact

If you have questions about this privacy policy or want to exercise your rights, please contact:

• Email: privacy@okatronic.com
• Phone: 0955355688
• Address: District 9, Ho Chi Minh City, Vietnam

This policy complies with Vietnam's Cybersecurity Law and related regulations on personal data protection.